Online Dues Frequently Asked Questions and Service Agreement
Paying homeowner dues has never been easier! Homeowners can now pay Association dues 24 hours a day, 7 days a week online. We have compiled some of the most frequently asked questions about making online payments to your Association through Westwind Management Group.
Please read this ENTIRE document before clicking Accept.
How much does it cost?
PLEASE READ AS THE FEES HAVE CHANGED
The E-Check feature is free of charge, however there is a 3% fee for credit card transactions and a $5.00 fee for debit card transactions.
Why should I pay online?
- Simple - Setting up an account is as easy as entering in your personal information. After that, you are ready to go!
- Safe - All transactions are 128-bit encrypted for your security and peace of mind.
- Fast - Once your account is initially set up, you can pay dues in less than two minutes!
- Convenient - You can make an online payment 24 hours a day, 7 days a week, 365 days a year.*
*With the exception of any unforeseen technical problems that prevent this service from being available.
- Control - You have full control over your profile, your personal information is not seen by anyone else.
What payment options are available?
You can pay your dues using any major credit/debit card or electronic check. Recurring monthly and quarterly payments can also be scheduled. Convenience fees may apply.
How do I know my payments have gone through?
Every time you initiate a payment online, a reference number and transaction receipt are automatically generated and sent to you via email. These are then kept in the database and can be printed for your records.
What security measures are in place?
Your personal information is encrypted and stored on a secure server under a login and password that you define. The transmission of credit card or bank account information takes place over a secure connection. You set up your profile so your personal information is not seen by anyone else. The management company does not have access to your profile or information.
What if I lose my password?
Passwords are stored in a secure database ensuring that you are the only one who has access to this information. If it becomes necessary to retrieve your password, simply click on the forgotten password link and it will be sent to the email address you provided upon setting up your account.
What if my account does not have sufficient funds to cover the payment and service charge?
Due to the electronic nature of this service, payments will be deducted from your account with or without funds being available. If you do not have the amount in your checking account, do not use this service. Fees will be assessed by your financial institution for overdrawn accounts.
Once I pay online, do I have to pay online every month?
No. This service is available for your convenience. If you pay online one month, you can send a check the next month. There are no automatic payments unless you specifically set up an automatic recurring eCheck payment. You always remain in control.
When will the funds be deducted from my account?
Payments may take up to four business days to process.
How do I set up my account?
Click the "I Accept" button on the bottom of this page. You will be taken to a page where you can choose one of the following options: Create Account, One Time eCheck Payment, or One Time Credit Card Payment. Please use your coupon book for the requested information.
How do I see my account history?
Account history shows only payments that have been made using the online payment service. The responsibility lies with you, the homeowner, to pay the correct amount including any late fees, fines, or penalties assessed by your community or costs of collection charged by Westwind. Contact your Westwind accounting representative with any discrepancies or questions regarding additional fees that may apply. For a list of account representatives for each community see the Association Contacts information available from the Westwind Management Group main web page at www.westwindmanagement.com.
Do I need to set up a separate Username and Password for each community and / or unit I own?
Yes! If you own a home that’s located in more than one community or multiple homes or units, please set up a separate Username and Password for each community and / or home you own. The Username and Password will automatically direct you to the initial account you set up for that Username and Password, which is why a different Username and Password must be used for each account. Please contact your account representative at Westwind Management if you have questions with regards to this.
Westwind Management Group, Inc. assumes no liability for fines, late payments, or any other loss due to the use of this service.
If you agree to all of the aforementioned, please click “I Accept”.