WESTWIND MANAGEMENT GROUP, LLC PERSONNEL
Established in 1986, Westwind Management Group has worked tirelessly to deliver excellent service to our wonderful clients. While many aspects of our company stand far above the competition, our most valued asset is our people. Everyone in our organization truly loves what he or she does and that passion is evident in how we conduct business and by our employee retention, our valued long-term business relationships with our clients and the ongoing continuing education, credentialing and awards and accomplishments of our Association Business Managers. In keeping with our Mission and Vision to be the most trusted leader in community association management, our firm earned the "Accredited Association Management Company" (AAMC®) designation from the Community Associations Institute (CAI) in 2010.
We are proud to introduce you to the exceptional team that makes this all possible...
OUR EXECUTIVE TEAM
BRIAN TERHARK, CMCA®, AMS®, PCAM®, CAM - CEOSince joining Westwind in 1998, Brian has been involved with virtually every department within Westwind. Brian started with processing payments and administrative work while attending college full time. He was promoted to second-in-command of the accounting department and eventually became an Association Business Manager. Brian obtained his Certified Manager of Community Associations (CMCA®) designation in June 2000 and his Professional Community Association Manager (PCAM®) designation though the Community Associations Institute in 2006. The PCAM® designation is the highest designation obtainable in the industry. Brian has also earned his AMS® (Association Management Specialist) credential. In 2010, Brian joined our executive team to help to establish the foundation for our Company’s future.
In 2011, we were honored and proud that he was elected President of the Rocky Mountain Chapter of the Community Associations Institute after serving on the Board for a number of years. Serving in these extremely critical positions, Brian very actively and successfully improved our local chapter over a 5+ year period.
Brian has also accepted the responsibilities of our Human Resources Department and all of the changing laws and regulations we see these days. He continues to be instrumental in improving service and efficiencies within the communities we manage and he continues to provide the best in exceptional client service.
We were proud to promote Brian to be our Chief Financial Officer in 2013. As our CFO, Brian has been responsible for setting the standards that promote and ensure the accuracy and checks and balances of our accounting department; standards that are so necessary and important for Clients in our business. As of July 1, 2016, Brian is our Chief Executive Officer, CEO.
303-369-1800 ext. 107 Phone
CHRIS HERRON, CMCA®, AMS®, PCAM®, CAM - COOOriginally from the great state of Kentucky, Chris has added southern charm, poise, enthusiasm and her high level of professionalism to the Westwind team since 2001. She earned a Bachelor of Science Degree from Purdue University in Hospitality & Institutional Management and a minor in foreign languages (German and Spanish). Chris spent over ten years in the hotel management industry, in guest services and housekeeping, as well as serving as District Manager of Operations for a national extended-stay organization. Chris is focused on customer service that exceeds expectations and her very qualified experience and educational accomplishments reflect her desire to excel.
We were thrilled to see Chris easily obtain her CMCA® designation in early 2001 and her PCAM® designation in 2012. Chris has also served our industry on the Colorado Legislative Action Committee, several CAI-Rocky Mountain Chapter sub-committees as well as a volunteer for several charitable organizations. She was nominated and received a Manager of the Year award in 2012, finishing as one of the Top 50 portfolio managers in the nation.
She has been involved in the executive-level direction of our firm’s future since 2010, and at the end of 2014, Chris was promoted to Chief Operating Officer. After providing incredible service to our clients as an Association Business Manager for 14 years, she now focuses directly on managing our operational and support services, specifically mentoring and developing our association management team. She will continue to improve and enhance our policies, procedures and organizational systems to meet our vision, mission and values.
303-369-1800 ext. 112 Phone
CANDICE TERHARK - CONTROLLERSince 1986, Candice has gained experience in each aspect of our accounting department operations as well as client services. Beginning in 2014, she has served as our Controller. Candice oversees our Corporate Accounting as well as the preparation of monthly client financial statements, providing exceptional value with her detailed review of these important documents. She also supervises the Accounting Department and works closely with Board Members and our Association Business Managers to ensure we are consistently offering best-in-class accounting services within our industry. Her long-standing history in serving our clients as well as our firm allows her to bring her unique and comprehensive experience, knowledge and insights to any situation and solve problems quickly and completely. Her main focus is striving for perfection and accuracy as well as maintaining a positive team atmosphere within our Accounting Department.
303-369-1800 ext. 106 Phone
JESSICA HANSON, CMCA®, AMS®, PCAM®, CAM - DIRECTOR OF ADMINISTRATION & CLIENT SERVICESJessica joined the Westwind team in 2001 as an Administrative Assistant. After being promoted to an Association Business Manager approximately one year later, she worked for the next 13 years managing a wide variety of portfolio clients throughout her tenure and has become well-versed in the intricacies of community association management, leadership and best practices. First becoming a CMCA® certified professional, Jessica then went on to earn both the Association Management Specialist (AMS®) and Professional Community Association Manager (PCAM®) designations through the Community Associations Institute in 2011. The PCAM® is the highest level international credential which may be obtained in the Association Management industry.
Jessica’s passion for the industry has been obvious in her approach to trade-specific challenges such as document review, construction defect project management, financial oversight and budgeting, board education and conflict resolution. One of Jessica’s last projects included successfully working through a massive, multi-year, 15 million dollar reconstruction program with one of her client communities.
In the fall of 2015, we were pleased and proud to transition Jessica from her many years of service as an Association Business Manager, responsible for direct portfolio management, into the new and vital role of Executive Assistant to the CEO, COO, and CFO. Recently, we have updated her title to Director of Administration and Client Services as her roles and responsibilities have continued to expand. This is as a direct result of her superior professional, proactive and detail-oriented approach in all she does.
303-369-1800 ext. 111 Phone
JESSE FLAGEOLLE - NETWORK ADMINISTRATORWestwind has been fortunate to have Jesse on the team since 2005. Technology is Jesse’s business and his passion. With a B.Sc., he keeps Westwind on the cutting edge of technology. With the technology world ever-changing, Jesse has to weigh what direction we take as it pertains to our in-house software, websites, phone system, security, mobile apps, etc. The options are mind-boggling and Jesse gracefully accepts those challenges and provides us quality analysis to keep us ahead of the tech curve.
303-369-1800 ext. 122 Phone
OUR LICENSED ASSOCIATION BUSINESS MANAGERS
ANGELA STEVENS, CMCA®, CAMAngela joined our business family in mid-2018. She was born in Washington and has lived in Colorado for over 40 years. Prior to entering the industry, she and her husband owned and ran a custom home building company for 20 plus years. Angela brings with her a wealth of knowledge in the community association management field, having successfully managed all types of associations ranging from homeowners associations and condominiums to health club facility administration. She has been in the industry since 2012 and is a Certified Manager of Community Associations (CMCA®) and State of Colorado Licensed Community Association Manager (CAM).
Angela is an organized professional with a positive outlook on life and her important work as a community manager, which makes her not only responsive to community members, but also diligent in the follow-up that goes along with the communication. Her familiarity in the building arena allows her to communicate with vendors and developers on a level that comes with years of hands on experience and knowledge.
303-369-1800 ext. 141 Phone
BRYCE BIERMAN, CMCA®, CAMBio coming soon!
CHRISTINE WILLIAMS, CMCA®, AMS®, PCAM®, CAMChristine Williams, who is a highly experienced and credentialed manager, joined the Westwind professional family in early 2017. She has over 20+ years’ experience in the property and association management industry, and began her career as an assistant on-site manager for an apartment complex in Oregon. Through that position, she quickly learned the ropes and moved up to full duty manager positions within the same company. Christine was introduced to the HOA industry after relocating to California. At that time, she was working with a company that also focused on continuing education, so was afforded an opportunity to earn both her CMCA and AMS credentials through CAI during her 8 year tenure there. She has since added the Colorado CAM license to her credentials. Christine recognizes how fortunate she has been to build relationships with all the wonderful and knowledgeable people who have mentored her over the years, and has used her abilities to successfully manage all types of communities from condos and townhomes to single family homes and commercial HOAs. She is currently serving as our On-Site Community Manager in one of our many prestigious Communities.
CYLINDA WALKER, CMCA®, AMS®, PCAM®, GRI, CAMCylinda has been serving the community association industry since 2004. Originally from Texas, Cylinda moved to Colorado in 2007 to continue managing associations. Her industry achievements include her CMCA , AMS, and PCAM designations from the Community Associations Institute. She also holds the GRI certification as a Graduate, Realtor Institute and a Master of Management degree.
Cylinda is a staunch supporter of the Community Associations Institute and has served on the National Manager Council, the National Board of Trustees, and the CAI-Southern Colorado Board of Directors in addition to many committees both in Texas and Colorado. She has taught classes for Board member development including: Professional Advisors and Service Providers and The Board Member Toolkit.
Education and problem solving are her areas of expertise. Continually educating Board members and homeowners for a clearer understanding of governance and compliance is always in the forefront of Cylinda’s approach to management. Digging into the tough problems and taking on challenges facing community associations is where Cylinda shines. By relying on Business Partners for additional expertise, Cylinda helps guide her Board members to success.
303-369-1800 ext. 130 Phone
ERIN HUSEBY, CMCA®, CAMErin has been a community management professional since 2010. Her mother and business partner have owned a property management business in Southern California since 1999. Erin started out as a Customer Care Representative and worked her way up to becoming a Community Manager in 2015, earning her designation as Certified Manager of Community Associations (CMCA) in March in 2016. Erin earned a Bachelor’s of Science degree from Charles Lundquist College of Business at the University of Oregon with a minor in Communication.
Erin relocated from Southern California to Colorado August of 2016. Here in Colorado, she continued her professional career in association management. Accordingly, Erin earned her Community Association Manager (CAM) License from the State of Colorado in 2016. Erin takes great pride in providing the highest quality of customer service and ensuring that goals are met and tasks for communities get completed in a proper and timely manner. Erin enjoys creating positive, long lasting, professional relationships with homeowners and Board of Directors, as well as the service providers in the associations. Erin is enthusiastic and excited to further her career in association management as a part of the team.
303-369-1800 ext. 118 Phone
HUGH MCALLISTER, CMCA®, CAMHugh joined the Westwind Management team in 2015. Coming from a previous career in the Air Transport Industry Telecommunications, Hugh brings with him a strong background in Account, Client relationship, Facilities, and Vendor management. His professional demeanor and reliability are great assets to our firm.
While he is extremely technically astute, Hugh is a leader who is passionate about assisting his client communities and bridging the communication gap between residents, vendors and the Boards of Directors whom he serves. He takes complete ownership of his work flow processes and strives to provide superior service and responsiveness to all.
303-369-1800 ext. 140 Phone
JAN RIDER, CMCA®, CAMAs of June, 2015, we were extremely fortunate to have Jan Rider return to the Westwind Management Group team. From 2005 – 2011, Jan served expertly as our Office Manager and Administrative Supervisor, and then was promoted to Association Business Manager. Jan left due to a family move to the windy City of Cheyenne, Wyoming. While in Cheyenne, Jan was the Assistant Box Office Manager for Cheyenne Frontier Days.
Because of Jan’s passion for the association management industry and her dedication to the mission and values of our firm, she has returned as a full-time Association Business Manager. She is CMCA® certified through Community Associations Institute and is still well known and respected in the business. Jan’s spirit, drive, strong work ethic and superior professionalism shine through in the management of her client communities. These are just a few of the reasons we are excited to have Jan back as member of our team!
303-369-1800 ext. 139 Phone
JANELLE MAUCH, CMCA®, AMS®, CAMJanelle has been a valued member of our team and a high-level performer with Westwind Management Group, Inc. since 2003. Born and raised in Kansas, she reflects a strong work ethic, as well as impeccable customer service and management skills. She possesses a real dedication to the values and mission of the firm, which coupled with her personal integrity and ambition, provides our clients with extraordinary care.
Her commitment to the industry is not only evidenced by the high quality of service she provides, but also her continuing education and credentialing. Janelle earned her CMCA (Certified Manager of Community Associations) designation through the Community Association Managers International Certification Board and also attained the Association Management Specialist credential through the Community Associations Institute. She is also fully licensed as a State of Colorado Community Association Manager.
Janelle works incredibly hard to provide amazing service to her client communities. She takes great pride in personal follow-up and communication and always willingly accepts challenges that inevitably arise in homeowners associations. Her work in our firm exemplifies our commitment to retain only the very best people to provide our clients with cutting-edge service and long-term quality, efficiency and performance in Association Business Management.
303-369-1800 ext. 115 Phone
JILLIAN WEAVER, CMCA®, CAMJillian is a Colorado native, and spent most of her childhood in Tennessee. She moved back to Colorado the week she graduated from college, and has lived in Fort Collins for most of that time. Jillian was a Community Manager from 2014 to 2018, and left the industry to work in multifamily rentals at a Fort Collins area nonprofit. She missed the challenges and rewards of the Community Management industry, and joined the Westwind Management team in February 2019. Jillian earned a Bachelor’s of Psychology and a Bachelor’s of Women’s Studies, with a minor in Earth and Planetary Sciences, from the University of Tennessee, and is currently pursuing an Accounting degree through CSU Global. She worked in inpatient psychiatric hospitals for 8 years, before beginning her career in property management in 2008. Jillian greatly values the time she spent in the psychiatric field, as it helped her to view issues from others’ perspectives and approach people with a sense of compassion.
In 2015, Jillian earned a CMCA® certification from CAMICB, the international credentialing authority in the industry. Within a few months, she also earned a Community Association Manager (CAM) license from the State of Colorado. She has managed a variety of communities, including small patio home communities in a golf course setting, condominium communities, single-family associations, and large ranch owner associations. Jillian believes that the two most important components of a well-run Association are people and planning. She is focused both on providing excellent service to Boards and Homeowners, as well as helping Associations plan for the future and avoid surprises as much as possible.
303-369-1800 ext. 119 Phone
KENT KUHLMANN, CMCA®, CAMSince 1997, Kent has brought an earnestness and level of professionalism to Westwind that we all respect and admire. With many years of experience in both the management and financial fields, Kent excels in community association management arena. His vast experience includes collections, maintaining operating budgets, overseeing the daily operation of maintenance personnel, housekeeping and office staff. He has accepted very challenging community issues and found a reasonable and common sense solution to those issues. He develops great business relationships with his clients, often something our new clients had not experienced in the past. As part of his long-term commitment to the communities that he has been involved with, Kent has led city-sponsored retro-fitting programs to increase utility efficiencies; saving those clients thousands of dollars in water and other resources. We are proud of Kent’s many accomplishments which include the CMCA® designation.
303-369-1800 ext. 116 Phone
KYLE MARING, CMCA®, CAMKyle Maring has served in just about every facet of the multi-family industry. Kyle was a successful community association manager for 2+ years at Westwind from 2013-2015 and returned in this role in 2018. As a fully credentialed Association Business Manager, Maring obtained his CMCA®, and CAM designations. Kyle also has a Bachelor’s degree in Sociology with a Business Management minor from Metropolitan State University of Denver. His affinity for customer service and relationship-building skills allowed him to be proactive in his management approach. He also served for a time as a Business Development Director in the industry, which responsibilities included not only business development procedures for the Colorado region but also had a hand in growth, expansion, and onboarding of new clients. During this phase of his career, he also gained the experience of overseeing the in house maintenance team, including oversight for general repairs, preventative maintenance, and large projects. Kyle expanded his industry experience from the vendor perspective by serving as an Account Manager and Business Development Representative for industry partners, including in construction and temporary corporate housing.
303-369-1800 ext. 109 Phone
LARRY HEALY, CAMBiography coming soon!
303-369-1800 ext. 123 Phone
MARA ROBERTSON, CMCA®, CAMMara joined the Westwind family in October of 2018 with an extensive background in client relationship management. She is passionate about creating value in her client relationships through attentive communication and follow-through. Mara has experience in single family and multi-family community management, working with vendors and boards of directors as well as volunteer committees to bring best practices to the associations which she serves. She is licensed in the State of Colorado as a Community Association Manager (CAM) and earned the CMCA® designation and credential through the Community Associations International Certification Board. Mara is a lifelong learner and is consistently expanding her knowledge base to become an expert in the community management field.
Mara’s bright and friendly personality is welcomed and appreciated by all whom she encounters. As a Colorado native, she can often be found outdoors, spending quality time with her family and friends.
303-369-1800 ext. 142 Phone
RACHEL SIMMONS, CMCA®, AMS®, CAMRachel has been a valued member of our team and a high-level performer with Westwind Management Group, Inc. since 2009. Her performance reflects a strong work ethic and impeccable customer service and management skills, which coupled with her personal integrity, allows her to provide our clients with extraordinary care. Rachel earned her CMCA (Certified Manager of Community Associations) designation through the Community Association Managers International Certification Board and is also fully licensed as a State of Colorado Community Association Manager.
She takes great pride in personal follow-up and communication and always willingly accepts challenges that inevitably arise in homeowners associations. Her work in our firm exemplifies our commitment to retain only the very best people to provide our clients with cutting-edge service and long-term quality, efficiency and performance in Association Business Management. Effective May 1, 2017, Rachel became the Community Manager for Saddle Rock Ridge.
303-369-1800 ext. 104 Phone
RANA VALENTINE-YOKSH, CMCA®, AMS®, PCAM®, CAMIn 2010 we were elated to have Rana join the Westwind Team. She has successfully managed community associations since 2002 and currently holds the CMCA®, AMS® and PCAM® designations through the Community Associations Institute. Articulate and extremely knowledgeable in our industry, Rana places a strong emphasis on client satisfaction with both the Boards of Directors she works with and the homeowners within her communities.
Specializing in single family communities, she has been instrumental in converting outdated massive landscaped gardens and common areas into new and vibrant works of art. She works closely with contractors and vendors that have proven themselves to us and she expects those contractors to exceed her expectations. Curb appeal in her Communities is a priority and you will often see her with a clip board walking through the common areas to confirm contract specifications are being met. She understands that communication is critical as it pertains to balancing the directives of the Board and the demands and desires of homeowners.
303-369-1800 ext. 121 Phone
SILVIA GREGORY, CMCA®, AMS®, CAMIn 2008, we were so fortunate to have Silvia join our firm! From downtown high rises to single family and commercial associations, Silvia brings a diverse range of management experience to Westwind Management. With a banking and financial background, Silvia understands that efficiently managing an association’s budget will enable the Board of Directors to enhance and preserve the communities they live in. Silvia is a problem solver who is committed to the goals and needs of the Boards and homeowners and believes good communication is the key to successfully managing communities.
Silvia is well known for providing timely information as well as training for her Board Members and systematically improves the curb appeal and value of the Communities she manages. We have received comments from new clients about how now that Silvia is in place everything runs so smoothly and efficiently. Silvia continues her commitment to industry activities and association management education in order to bring innovative ideas and solutions to the associations she manages.
303-369-1800 ext. 120 Phone
TARA SEGURA, CMCA®, CAMTara joined Westwind Management in June 2008. Prior to joining Westwind, she served as the Manager of Guest Services for a large Colorado shopping mall. She brings with her the highest quality customer service experience which is on display each and every day.
Originally from California, Tara moved to Colorado in 2005 and enjoys all the beautiful sights that Colorado has to offer. She spent four years as an incredible administrative assistant and we are thrilled that she has since become member of our Association Business Management Team, having earned her CMCA® designation in 2013. Great communication and follow through are standards that Tara will not compromise on and her Clients are very pleased with that level of commitment and follow-up.
303-369-1800 ext. 125 Phone
OUR ADMINISTRATIVE ASSISTANTS
AUDREY BROWN - LEAD ASSISTANTIn 2008, we were thrilled to have Audrey join our business family. Audrey exhibits confidence, knowledge and style in all that she does. She takes great pride in providing an unparalleled level of customer service to both her client communities as well as in her support for the Association Business Managers who are part of her Management Team. Her professional Administrative colleagues admire and respect Audrey as our Lead Administrative Assistant. She remains a source of valuable input and direction in day to day operations for our entire Administrative Team. In addition, as a very talented photographer, Audrey also provides us with incredible and beautiful shots of the communities for use on our client websites.
303-369-1800 ext. 117 Phone
APRIL DELGADOApril Delgado joined the Westwind Management team in August 2016. She moved to Colorado in May of 2014 and quickly became impressed with the beautiful state and all its seasons. April brings a wealth of customer service expertise to our organization after having been in management with a large retail box store. April’s organizational skills and adaptability also help to make her a valued member of our firm. April’s eagerness to assist on any project or task makes her an integral part of assuring our delivery of quality service to our clients. She is an asset to the team and continually works to develop better systems and processes for completion of her job duties. When April is not at work she enjoys spending time with her family and beautiful daughter.
303-369-1800 ext. 135 Phone
MAGDALENE MCALLISTERMagdalene has been an integral part of our support services department since January of 2015. She has over two decades of administrative experience and holds a degree in Business Management. In addition, she has experience in both the education field, and earned her certificate in Human Resources Management in 2012.
Magdalene delivers the highest level of customer service in a helpful, responsive and caring way. She is both an efficient and a reliable resource for our Homeowners, Managers, Vendors, and Staff Members alike. She exemplifies the SPIRIT of our professional family and company values through her Service, Passion, Integrity, Responsibility, Innovation and Teamwork.
When not at work, she enjoys knitting, hiking, and spending time with family and friends. Magdalene has a son and daughter and she especially enjoys spending time with her grandchildren.
303-369-1800 ext. 136 Phone
RACHEL KAELINRachel joined Westwind Management Group, Inc. in 2015, with over 10 years of experience in Customer Service. Previously, Rachel worked in fine dining, as well as event coordinating, and has a Bachelor’s Degree in Hospitality, with a concentration in Event Planning, from Metropolitan State University of Denver. Her pleasant demeanor and helpful nature, coupled with her tenure and experience in the service industry and hospitality arena make her a perfect fit for our industry. Rachel spends her free time in the mountains with her husband and their dog, hiking and camping.
303-369-1800 ext. 133 Phone
OUR ACCOUNTING REPRESENTATIVES
DIANE RALSTON - ASSISTANT CONTROLLERDiane joined us at the beginning of 2014. She grew up in Minot, ND and graduated from Minot State University with a BS in Corporate Fitness, a minor in Business Administration and a concentration in Health and Wellness. She moved to Colorado in 1993 and we are very glad that she did. She came to us with an extensive office management background, as well as accounting experience from a large firm in downtown Denver. Diane was an accounting representative, handling payables and receivables and customer service duties for her client communities. In 2015, she earned a promotion to Assistant Controller and is responsible for reconciling the routine financial reports, enhancing accounting department systems and processes and directly assisting the Controller with her duties. Diane prides herself in being loyal to her employer, coworkers and clients. She is detail-oriented and conscientious and follows the golden rule; treating people as she would want to be treated. Her great customer service attitude is reflected in everything she does.
303-369-1800 ext. 134 Phone
ANAIS TORRES - LEAD ACCOUNTING REPRESENTATIVEIn 2013 we were privileged to have Anais join our business family. She learns at the speed of light, is a great multi-tasker and enjoys receiving new responsibilities. In December 2014, Anais received her bachelor’s degree from Metropolitan State University of Denver in Hospitality with an emphasis in Tourism and Events Management. Anais is a native of New York but loves living in Colorado. Anais loves to spend time with her family and friends, enjoys concerts, dancing, planning events, traveling and discovering new adventures.
303-369-1800 ext. 113 Phone
DEETT GLOVERBio coming soon!
303-369-1800 ext. 110 Phone
KATHY KUHLMANNKathy joined the Westwind team in October of 2017. She enhances the team with her many years of prior experience. She is a full charge bookkeeper with a wide range of experience including profit and non-profit organizations such as real estate sales, the Colorado School Board Association, construction, manufacturing and most importantly, 12 years in the property management field. Her current position is in support services for our accounting representatives on a part time basis. She provides a superior level of attention to the needs of both her internal customers and our client communities.
303-369-1800 ext. 132 Phone
PAULINE RIVERAIn 2008 we were privileged to have Pauline join our family business and she serves our clients with her accounting expertise through her Management Team. She brings with her over 16 years of experience in accounts payable, over 6 years in accounts receivable and several years of payroll processing. She’s a multi-tasker and a quick learner. She enjoys what she does and looks forward to assisting her clients every day.
303-369-1800 ext. 126 Phone
VANESSA VAN DINEVanessa joined Westwind Management Group in the early part of 2017. She has held several positions in the customer relations area of the food service industry and dealing directly with clients in a junk removal & hauling business, always offering her best in service and responsiveness. She has lived in many places around the globe, such as Japan, the Philippines, and both Nevada and Kansas in the US, before moving to Colorado in May of 2016. This experience of living in many different places and understanding different cultures has contributed to her positive, outgoing and friendly nature as well as her overall desire to help people. She takes pride in her abilities to communicate effectively and remain very organized in her work processes. Because she is a fast learner and loves school, she is currently working on her Associates’ Degree in General Education. In her free time, she enjoys being outdoors and around animals.
303-369-1800 ext. 129 Phone
OUR COMMUNITY INSPECTION SERVICES
DONNA DIETRICK - CLIENT INSPECTION SERVICES ADMINISTRATORJoining Westwind in 2007, Donna is instrumental in assisting our Association Business Managers with community inspections. Our detail-oriented Community Inspector also has several years’ experience in customer service and sales support in hospitality and manufacturing environments. She is a native of Southern California and moved to Colorado with her family in 1999; making Aurora their home. Donna takes a common-sense approach to administering property inspections and always takes the time to go the extra mile to assure that our clients are treated with respect and dignity. While her duties may in some cases cause consternation, she works very hard to focus on solutions for Boards and homeowners alike.
303-369-1800 ext. 124 Phone
ANA AGUIRRE - CLIENT SERVICES ADMINISTRATIVE ASSISTANTAna brings a positive and upbeat demeanor every day and into any situation. She exudes professionalism, enthusiasm and spirit in her work, drawing on her over 8 years of customer service and event planning experience. Born and raised in Denver Colorado, she received her Bachelor’s Degree in Human Services with a concentration in Mental Health and a Spanish minor from Metropolitan State University in 2014. This experience allowed her to shine by working in a fast-paced environment while she was studying yet able to maintain her support and assistance for her family’s business. Since joining the Westwind team in 2018, she has proven herself to be an exceptional addition to help with meeting our goals of superior client services and overall development of our professional family. When not at work Ana is traveling, or being a “foodie” or enjoying time with friends and family.
303-369-1800 ext. 137 Phone
BOB CURTIS - COMMUNITY INSPECTIONS ADMINISTRATIVE ASSISTANTBob has been working part-time with Westwind since September 2011. His primary responsibility is to process all violation and hearing letters after community inspections. All letters are sent out in a timely and accurate manner despite the overwhelming demand throughout the year. He also assists the business managers and administrative assistants in a wide range of office duties.
Before retiring and coming to Westwind part-time, he worked for a software developer in quality assurance monitoring and administrating over 100 full service contract clients. This entailed scheduling software upgrades, customer service, software testing and coordinating implementation. In addition, he keeps active by volunteering at the Denver Museum of Nature and Science.
303-369-1800 ext. 128 Phone
ANDREA BOBB - CLIENT DOCUMENTATION ADMINISTRATORWe were quite privileged to have Andrea join our team as the Information Services Director in 2006. She is originally from North Dakota and earned a Bachelor of Arts Degree as well as several Associates Degrees from Minot State University. She also attended and graduated from Denver Paralegal Institute. Her professional experience includes property management, receivership management, various aspects of mortgage loan servicing including acquisitions and acquisition valuation and feasibility review, corporate and estate law, and 11 years’ experience as a real estate paralegal mostly in the foreclosure/bankruptcy industry.
Andrea left the legal/law firm arena to focus on disclosure requirements and the ever-changing legislation and regulation surrounding the Colorado Common Interest Ownership Act (CCIOA) and other provisions that are imposed on our industry. Most recently, she is encountering the challenges of Manager Licensing Laws and new rules sanctioned by the Colorado Division of Real Estate. Andrea’s title currently is Client Documentation Administrator and she oversees and manages association disclosure documents for our third party document website for real estate transactions, manages disclosure of legal documents within our organization, and helps to ensure Westwind and our clients are in compliance with new regulatory rules. Andrea’s main objectives are thoroughness, integrity, service and quality performance on behalf of all of our Client Communities.
303-369-1800 ext. 114 Phone
BROOK RAMIREZ - CLIENT CARE & VENDOR RELATIONS COORDINATORBrook came to Westwind in May of 2014 with more than 10 years of exceptional experience as a Client Care Coordinator. Brook radiates happiness, joy, and a great personality to the many people that walk through our door each day. Her ability and willingness to accept new challenges and her multitude of skills brings endless opportunities to our firm and our clients. We have received many compliments from clients regarding the wonderful respect and care she provides each time they visit us. Her positive energy and the passion she exudes in the service and care she provides to our clients and all of our staff members reinforces the quality and high standards we deliver each day to all people we encounter. When she is not at work, she enjoys traveling and spending time with her family.
303-369-1800 ext. 100 Phone
CAROLYN DORN - FORECLOSURE AND BANKRUPTCY SPECIALISTCarolyn is a long term, dedicated staff member whom we have been thrilled to have work with us since 1998. She assists with specialized areas of the accounting department including foreclosure and bankruptcy filings and other duties as needed. Her experience, attention to detail and flexibility are hallmarks of her service to the company, her team members and our clients. She is a special part of our professional family and provides not only her expertise in various aspects of the industry and accounting practices, but also historical knowledge of our internal systems and processes.
303-369-1800 ext. 127 Phone
LYNNETTE MAURY - CLOSING SERVICES ADMINISTRATORPrior to her 2003 arrival at Westwind, Lynnette honed her accounting skills and knowledge with 8 years in the accounting industry. After her 2 year introduction into Westwind Client services, she moved to our team accounting division to provide that same exceptional level of care.
Growing up in Pueblo, Lynnette developed a real small town attitude about service to clients and now the clients in her purview enjoy that special added follow-up and care that permeates through all of our Westwind Staff. She assures a responsive answer to urgent issues and always takes a proactive “can do” approach to all of the challenges she receives on a daily basis. Due to her continued accomplishments, Lynnette was promoted to our Closing Services Administrator and we are thrilled with the great job she is doing in that position.
303-369-1800 ext. 108 Phone